Rheumatology telephone helplines: an activity analysis
نویسندگان
چکیده
منابع مشابه
Frequent callers to telephone helplines: new evidence and a new service model
BACKGROUND This paper describes a program of work designed to inform a service model to address a challenge for telephone helplines, namely frequent callers. METHODS We conducted a systematic literature review and four empirical studies that drew on different data sources-(a) routinely collected calls data from Lifeline, Australia's largest telephone helpline; (b) data from surveys/interviews...
متن کاملExperience with a Punjabi, Urdu and Hindi rheumatology telephone helpline.
OBJECTIVES To investigate what proportion of patients attending a rheumatology unit in Birmingham, UK, require interpretation services and to assess the use of an Asian language telephone helpline we have established for those who find it easier to communicate in Punjabi, Urdu or Hindi than in English. METHODS Our patients' requirement for interpretation services and their ability to read the...
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ژورنال
عنوان ژورنال: Rheumatology
سال: 2000
ISSN: 1462-0332,1462-0324
DOI: 10.1093/rheumatology/39.12.1390